9131 Silver Glen Way

Lake Worth, FL 33467

(561) 642-6353

Cell: (561) 715-5668

 

Summary

 

A goal, results and customer service oriented bilingual (English/Spanish) professional, with nineteen years of experience in the telecommunications arena, in areas such as: customer relationship management, transport network engineering and design, deployment and provisioning of telecom services and network infrastructure.

A detail oriented individual with strong skills in project management, analytical thinking and good interpersonal relationships.

 

 

PROFESSIONAL EXPERIENCE:

 

CORIANT/TELLABS, Sunrise, FL. 07/02/12 – Present

Sr. Customer Support Engineer – Professional and Deployment Services

Working in the LATAM Professional Services Department, reporting directly to the Professional Services Manager. Servicing the Latin America region mainly comprise of: the Caribbean, Central America, Colombia and Mexico.

Responsible for the post-sales support and deployment of customers’ networks using Coriant’s next generation optical networking solutions (hIT7300, 7100 OTS, 6300 and 8600 Smart Routers): DWDM, Sonet/SDH, EoS, L2 Packet Subsystems, MPLS, L3 IP/VPN and Carrier Ethernet.

Responsibilities include:

·               Commissioning network elements and running NEAT and NAT tests.

·               Preparing MOP documentation to assist Coriant’s TAC with on-site systems troubleshooting, network elements repairs, customers’ traffic migration projects, and network elements and NMS software upgrades.

·               Field survey reporting and network audits documentation to feedback Coriant’s Professional Services and Sales Engineering, and customers’ Network Engineering & Planning teams, in order to, design network enhancements, upgrades, deployment and optimization projects.

·               Providing “as-built” Engineering Specs documentation and Network traffic analysis to Coriant’s customers to support them in provisioning services, optimizing network infrastructure and managing Tellabs’ NEs, NMS and optimization tools such as Layer 0 and layer 1 “Control Plane”.

 

 

BRASIL TELECOM OF AMERICA d/b/a GLOBENET, Boca Raton, FL. 09/18/09 – 06/28/12

Ø       Network Transport Engineer – Network Design & Provisioning

Worked in the GlobeNet Engineering & IT Department, reporting directly to the Engineering Manager.

Responsible for the design, implementation and testing of carrier network projects and network transport infrastructure deployments to support the company’s marketing P&L efforts, customers’ demand, company’s footprint growth and the services provisioning function.

Responsibilities include:

·               Configure and maintain the SDH platform (Network Elements, MESH Network and Clocking topologies and fiber management) to ensure services reliability and survivability of ASON private circuits (SDH/Sonet trails ranging from STM-1/OC-3 to STM-64/OC-192), SNCP & MSP Ring SDH/Sonet trails, Ethernet over SDH (EoS) EPL & EVPL circuits and PDH/T-carrier private links.

·               Design, configure and maintain the U.S. DWDM terrestrial transport systems and oversees backhaul 3^rd party providers transport services and/or dark fiber routes to link major Globenet’s POP sites to its submarine cable landing stations, assuring service reliability and survivability such as the implementation of the automatic wavelengths optical line protection and troubleshooting utilizing OTDR, OSA and 10G loops testing techniques.

·               Assign and implement transport facilities, acting as the transport services arquitect for the Layer 2 Ethernet Carrier MPLS Network and Layer-3 IP-Transit Network deployments across Globenet’s terrestrial & submarine DWDM and SDH/Sonet transport systems. Supporting Layer-2 and Layer-3 LSPs and routing protocols configuration (OSPF, LDP, IS-IS and BGP).

·               Review and translate customers’ service requests into network design projects, defining transport and customers circuit layout records, in order to, provide all the information needed by the Provisioning function to implement customers’ circuits and services in all GlobeNet’s Layer 1 and Layer 2 Network Platforms software applications.

·               Working together with 3^rd party network carrier services providers, POP sites carrier hotels providers and network equipments vendors to build and test end to end carrier services solutions and network terminating facilities.

·               Developing training guides, practices and MOPs to walk through Provisioning & Operations Technicians in the process of building and maintain customers’ services in all GlobeNet’s Network Services Platforms.

Ø       Cable Landing Station Senior Technician – Provisioning

Worked at the “Globenet-Project” Submarine Fiber Optic Cable Landing Station in Boca Raton, FL, reporting directly to the Operations Manager. Responsible for the installation, maintenance and operation of telecommunications digital transmission systems and infrastructure equipment at the Submarine Cable Landing stations and POP sites. Responsibilities include:

·               Provisioning and maintenance of carrier class telecom services using different telecommunications NMS platforms software applications.

·               Design, procure materials, coordinate activities and manage progress of Network Engineering Projects for the installation of Network Elements, Network software upgrades, fiber and copper cable facilities, cutover of services to support the overall Provisioning function.

·               Installation, maintenance and records keeping of electrical and fiber optic cross connections facilities.

·               Provide IT support to acquire and maintain NOC hardware and software applications.

·               Troubleshoot customers’ services and applications supporting NOC functions.

 

 

AT&T SOUTHEAST d/b/a BELLSOUTH TELECOMMUNICATIONS, Delray Beach, FL. Outside Plant Engineer, 10/10/05 – 09/17/09.

Worked at the South Palm Beach’s Engineering and Construction district, reporting directly to the Area Manager. Responsible for the design and implementation of Boca Raton’s wire center outside plant network (feeder and distribution) new deployments and existing plant enhancements. Providing engineering services to develop network plans utilizing OSP engineering tools and methods, Central Office Pair Gain and DLC loops, and Fiber Optic Transmission Designs. Responsibilities include:

Timely preparation of cost effective Engineering Outside Plant Work Orders to satisfy non-facilities broadband (ADSL, IPTV, Metro Ethernet, DS-3, SONET Rings), and legacy high capacity (T1 & ISDN) and POTS service orders providing the highest quality of service.

·               Prepares mechanized construction drawings, pricing data sheets, material and labor specifications, permits, cutover and splicing sequence, transmission design, and facility exhaust information.

·               Analysis of copper and fiber optic based Outside Plant distribution (feeder and distribution) facilities through record review and use of internal and external sources.

·               Securing rights-of-way and easements associates with Engineering Outside Plant Work Orders.

 

 

NEVADA POWER COMPANY (Sierra Pacific Corporation), Las Vegas, NV 03/29/04 – 10/04/05

Ø       Distribution Planning Technician

Worked at the Distribution Planning Department, directly reporting to the Distribution Planning Manager. Providing distribution technical support services for electric grid’s distribution system maintenance and enhancement, service reliability levels, customer service and cost reduction. In charge of:

·                           Maintaining department’s active work order requests database for distribution system planning responses.

·               Maintaining and administering department’s Distribution Power Flow and Capacitor Banks database systems, as well as, evaluating distribution feeders load flow analysis to provide Capacitor Banks settings and feeder balancing work requests.

·                           Assisting planners in the completion of distribution load forecasting.

·               Manipulating CAD drawings for distribution system components.

 

Ø       Retail Customer Representative

Worked at the company headquarters’ Call Center as a customer service representative. Responds to routine customer inquiries regarding start/stop of electrical service, service outages, billing disputes and payment options, added-value service and billing programs, and energy assistance and saving programs.

 

 

COX COMMUNICATIONS, Las Vegas, NV. High Speed Internet Technical Support Representative, 10/27/03 – 07/25/04.

Worked at the Technical Support Call Center at the Cable Company Head End. Responds to routine customers inquiries regarding installations and changes of DOCSIS cable modem-high speed Internet services, outages, troubleshooting DOCSIS components level problems and Educating customers by serving as a navigator and consultant to products, such as Internet Explorer, E-mail Outlook, MS-Windows from version 98 to XP, Apple OS-2, LAN routers, switches and Hubs to help them troubleshoot from their end equipment and operating systems configuration problems affecting their Internet access service.

 

 

 

 

IMPULSE TELECOM (CLEC/UNE-P reseller of Sprint - ILEC’s telephony services in the Southern Nevada area), Las Vegas, NV 02/25/02 – 10/27/03

Ø       Provisioning Supervisor

Ø       Provisioning & Repair Customer Care Analyst

Worked at the Provisioning department at the Corporate Office of Impulse Telecom, reporting directly to the Call Center Operations Manager. Responsible for:

·             Validating sales orders with end users and sales agents for orders’ accurate verification.

·             Supporting and mentoring entry level provisioning representatives.

·             Provisioning of UNE-P telephony and ADSL circuits, by submitting CLEC orders to IRES (Sprint’s proprietary Order Entry OSS). Additionally, handling the daily coordination with company’s Long Distance carrier partners to load onto and unload ANIs from their LD networks, and creating or canceling Dial-Up Internet Access Accounts.

·             Placing and tracking troubleshooting tickets with the ILEC’s repair and service order centers for new service set up troubles such as improper LNP, USOC or PIC programming, as well as, responsible for troubleshooting LD access troubles with LD carriers.

 

 

TELEPACIFIC COMMUNICATIONS (CLEC in California and Nevada), Las Vegas, NV, Account Executive, 07/30/01 – 11/30/01

Worked at the Sales/Service Delivery Department of TelePacific Communications in Las Vegas reporting directly to the Direct Sales Manager. Responsible for prospecting and developing business relationships with potential customers to meet new acquisitions and revenue growth goals of TelePacific Communications’ Las Vegas branch. Targeting small to medium sized businesses and local wholesale service providers such as ISPs and pre-paid calling cards companies. Promoting, offering, and selling to these businesses TelePacific’s voice local-PSTN connections, Dedicated Long Distance, and value added voice services, as well as, its Dedicated Internet Access Solutions and collocation services at TelePacific’s POP.

 

 

CANTV (VERIZON & TELEFONICA Company and national ILEC/IXC/PTT in Venezuela), Caracas, Venezuela 06/13/95 – 06/30/00

Ø       Senior Telecommunications Sales/Service Manager

Ø       Junior Telecommunications Sales/Service Manager

Reported directly to the National ISP & Carrier Sales Coordination Manager at the Interconnection Business Unit of CANTV Corporation. Responsible for corporate account management of international and local Wholesale Service Providers accounts, generating proposals and RFPs answers. Providing technical and administrative support to provide account with access to CANTV’s PSTN and Data WAN Interconnection Services.

Responsible for:

·               Up-selling analog and digital High Speed Local Loops, and PSTN Interconnection services such as:

SONET/SDH domestic hauls, Hi-Cap data and voice circuits, Local, Long Distance and International TDM Private Data circuits, Fixed DS-1 microwaves, and basic/hunting POTS lines groups. WAN Packet Switched Networking services: ATM, Frame Relay and X.25 VPN PVCs. Room collocation services at CANTV central offices’ facilities.

·               Meeting account management and customer care goals at clients’ executive levels such as: Presidents and CEO’s, directors, network managers and legal officers.

·               Interacting with Network Engineering and Provisioning groups for monitoring and escalating service orders for new services or changes of existing services requests during the life cycle of implementation to fulfill customer’s business deadlines.

·               Interfacing with Finance, Legal, Billing, and Network Operations Departments as necessary to update Interconnection Services Contracts, Inventory of Services and fulfillment of Service Level Agreements. Develop Business Cases for special clients’ interconnection projects in order to provide quality of service, and meet SPOC and executive level account management objectives.

 

Ø       Systems Analyst

Worked at the Information Systems Planning Department reporting directly to Data Administration Manager. Responsible for:

·             Analyzing the business data, processes, and end users’ IT needs of CANTV’s Commercial and Growth Clients Business Units, as well as, the Network Administration and Provisioning departments.

·             Designing the Entity-Relationship Logical Data Models using I-CASE tools to represent the functional areas’ data and the structure of those Data Bases used or proposed to improve the data management process taking place in the studied business functional areas utilizing IT techniques such as Normalization.

·             Developing and maintaining the Business Data Definitions and Data Dictionary to guarantee Business Data integrity, in order to support the overall maintenance process and new applications developments of CANTV's System Data Bases.

 

EDUCATION:

BS in Computer Science, with a major in Systems Engineering, Universidad Metropolitana, School of Systems Engineering, Caracas, Venezuela, 05/95.

 

TECHNICAL ADDENDUM

 

SOFTWAREOracle Designer 2000, IRES (Sprint/Local proprietary OSS), ICOMS (Cox Communications’ OSS), WMS (Oracle based Nevada Power’s project management database system), Feeder All (ABB’s Software for Distribution Load Flow Planning and Analysis used by Nevada Power), Auto CAD, CAD Micro Station, OPEDS (Bellsouth’s workflow application to administer Engineering and Construction Work Orders), LFACS (Bellsouth outside plant assignment system), SOCS (Bellsouth’s Service Orders management system), Huawei U-2000 (Huawei NMS), TNMS (Nokia Siemens NMS), Turin Traverse 2000, STMS (ECI Carrier Ethernet GUI), XTERA Nu-Wave NMS, Alcatel 1353 NMS, Tellabs 7191 Optical Networking Craft Terminal, Tellabs 7194 Optical Networking EMS, Tellabs 8600 platform CLI, Tellabs 6300 Platform Craft Terminal, Tellabs INM 8000, Microsoft Office, Microsoft Visio, Microsoft Windows operating system, Microsoft SharePoint, ISQL, Sybase.

 

TELECOM HARDWARENokia Siemens HIT 7080 and HIT 7300, Huawei OSN 3500/7500/6800/8800, Alcatel ASN 1620 SLTE, Alcatel ASN Tera10 SLTE, XTERA NXT SLTE, ECI AS9205/SR9705, Turin T2000, Turin TA-100, Turin TE-50, Tellabs 6300/7100/8600/7300 series.

 

Telecom TechnologiesSDH/SONET, OSPF, IS-IS, BGP, Carrier Ethernet, MPLS, LDP, RSVP-TE, BFD, ETHoSONET/SDH, TDM-PDH, Submarine and Terrestrial DWDM, Testing techniques: OTDR, OSA, Fiber Characterization, OC-X & T-carrier loop tests, Ethernet RFC-2544.

 

CERTIFICATIONSMEF CECP 2.0 – March 2014

TELLABS 7100 Optical Transport Systems, Deployment Certification – August 2012

 

ESSENTIAL TRAINING:

·               Microsoft Windows 2000 - MCSE Core courses, University of Nevada Las Vegas, May – November 2003, Las Vegas, NV.

·               Distribution Planning Strategies, August 2005, Nevada Power Company, Las Vegas, NV

·               Outside Plant Engineering Design, April 2006 – May 2006, Bellsouth Telecommunications, West Palm Beach, FL

·               Digital Loop Carrier Design, October 2006, Bellsouth Telecommunications, West Palm Beach, FL

·               SONET Ring Design, November 2007, AT&T, Plantation, FL

·               Alcatel Submarine Network 1620 Management System, October 2009, Alcatel ASN, Rio de Janeiro, Brazil.

·               Carrier Ethernet STMS provisioning and maintenance, January 2010, ECI, Tamarac, FL

·               XTERA NXT SLTE & Nu0Wave NMS, March, 2011, Tuckerton, NJ

·               Tyco Electronics Subcom (TE Subcom), Globenet’s submarine segment 5 replacement, May 2012, Eatontown, NJ

·               Tellabs 7100 Deployment Certification FP.6x, August 2012, Naperville, IL

·               Tellabs 8600 Provisioning using INM 8000 & System Architecture, September 2012, Mexico City, Mexico

·               Tellabs 8600 Provisioning using CLI, November 2012, Espoo, Finland

·               Tellabs 8600 MPLS Traffic Engineering and QoS, November 2012, Espoo, Finland

·               Tellabs 8600 System Troubleshooting, November 2012, Espoo, Finland

·               Tellabs 7300 MES System Architecture, Provisioning & Troubleshooting using INM 8000, February 2013, Naperville, IL

·               Tellabs 7100 OTS System Architecture, Provisioning & Troubleshooting using INM 8000, May 2013, Naperville, IL

·               Tellabs 6300 System Architecture and Applications, EoS Operations and Management, August 2013, Mexico City, Mexico

·               Tellabs 8600 MPLS Traffic Engineering Troubleshooting using Tellabs’ INM 8000, May 2014, Espoo, Finland

·               Coriant/Tellabs INM 8000 – NMS Installation and Advanced DB Maintenance, June 2014, Espoo, Finland

·               Coriant hIT7300 Commissioning and Advanced topics with TNMS Operation and Administration, May 2015, Mexico City, Mexico.